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HR Employee Relation Supervisor

  • On-site, Hybrid
    • Makati, National Capital Region, Philippines

28 years of crafting personalised, high-impact customer experiences with our clients' culture and values. Join us in making travel effortless!

Job description

We are looking for a HR Employee Relation Specialist (Supervisor) that supports the HR Manager and the department by overseeing his/her assigned facets such as but not limited to employee engagement, employee relations, benefits administration, and Human Resources Information System (HRIS) maintenance. He/she plays a key role in steering the daily HR operations to enable optimal performance in operations and help achieve overall organizational success. 

Key Responsibilities:

Employee Engagement 

  • Oversee end-to-end process of employee engagement activities. 

  • Lead and assist during company-wide events. 

  • Contacting suppliers and/or providers. 

Employee Relations 

  • Review, create, and update company policies in coordination with HR Manager/Management Team. 

  • Review, create, and update employment contracts when necessary. 

  • Monitor and ensure that company policies are being strictly implemented. 

  • Issue necessary Memos and sanctions for offenses. 

  • Termination of employment contracts. 

  • Conducts employee counselling when necessary. 

  • Preparing and submission of FTE/Attrition monthly reports to HR Manager. 

Benefits Administration 

  • Review benefits policies, guidelines and processes on availment, and administration procedures. 

  • Handles escalations in processing of benefits. 

  • Monitor turnaround time in processing of benefits. 

Human Resources Information System Administration 

  • Assist on updating necessary manuals/processes together with system provider and HR Assistant for timekeeping. 

  • Manages both HR and Admin portals for HRIS. 

  • Train employees regarding HRIS features and updates. 

  • Update employee profiles for changes/movements. 

  • Uploads work and rest day schedules of employees. 

  • Update approvers’ workflow. 

  • Creation of new teams when necessary. 

  • Approval of manual time logs and official business trip forms of employees. 

  • Troubleshoot employee timekeeping concerns. 

  • Coordinate or escalate questions/concerns with service provider. 

Job requirements

KNOWLEDGE/EXPERIENCE:

  1. Preferably a Bachelor's Degree in Human Resources and/or Psychology or related field.

  2. At least 3 years of experience in Employee Relation HR facets in the BPO industry as an HR Employee Relation Specialist. (Required)

  3. With strong background in labor laws, employee engagement, employee relations, benefits administration, time keeping and HRIS Administration.

  4. With at least B2 level in English Language Proficiency.

  5. Foundation in human resources operations, concepts, strategies, and processes.

  6. Must be willing to work on shifting schedule including holiday duties to meet both internal and external customers' need for support. (Mon-Fri shift or Tue-Sat shift - both have 5-working days in a week with different starting shifts)

  7. Must be willing to work onsite: Makati City.

  8. Strong work ethics/values: Integrity, Initiative, and Reliability.

  9. Able to work in a fast-paced working environment.

  10. Has an experience in leading a team.

  11. Can start ASAP

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